Legal & Resources

Official documentation, community guidelines, and legal policies for the Bonaloop platform.

Authenticated Policy Management Important

The policies listed here are for public reference and template viewing. Signed versions, official legal documents, and current specific rates/fees are managed exclusively through the Onboarding Dashboard once you register an account.

Conduct & Ethics Policy

Part of being a Looper includes being honest, showing respect to our Patrons, and keeping open communication.

Qualifications & Availability

Do not pick up jobs that you are not confident you are qualified to do. Only pick up jobs that you absolutely know you will be available for.

Professionalism & Respect

Always arrive on time with an open mind and a smile. Treat Patron belongings with safety and care. You are responsible for serving as an extra set of hands during the allotted time.

No Cell Phone Policy

Distractions must be limited while on the clock. Refrain from cell phone use unless explicitly instructed by the Patron or for emergencies. Negative feedback regarding phone use leads to suspension:

  • 1st Offense: Immediate suspension until feedback session.
  • 2nd Offense: 5-day suspension from picking up jobs.
  • 3rd Offense: 2-week suspension from picking up jobs.

Job & Cancellation Policies

Showing up on time is our highest standard. If you must adjust your schedule, notice is critical.

Looper Cancellation

  • Within 72 Hours: Deductions from next payment may apply if no replacement found.
  • Within 24 Hours: Automatic flat-fee deduction and temporary suspension if no replacement found.
  • Replacement: No penalty if you find a replacement Looper immediately.
  • Weather: Outdoor jobs are "Weather Permitting" and can be cancelled same-day without penalty.

Vehicle & Truck Use

There is currently a flat-rate base charge that goes directly to the Looper for the use of their vehicle for hauling. This is in addition to the hourly rate.

  • Loopers are PROHIBITED from transporting Patrons in their vehicles.
  • Fees apply to materials only, not transporting other Loopers.

Safety & Covered Services

Covered Services

  • Yard Work
  • Moving
  • Dirty Work
  • Cleaning
  • Events
  • Painting (Interior)
  • Errands
  • Home Care
  • Pet Care
  • Shoveling

Strict Exclusions

  • No Baby-sitting / Elder-care
  • No Human Transportation
  • No Exterior Painting
  • No Power Saws or Chainsaws
  • No Going onto Roofs
  • No Ladders above 4 feet
  • No Serving Alcoholic Beverages

Insurance Compliance Notice

Regardless of your physical comfort or abilities, you must never perform the exclusion tasks listed above. Our insurance policy does not cover human care or high-risk manual labor.

Legal & Contractor Status

Important legal distinctions regarding your relationship with the Bonaloop platform.

Independent Contractor Agreement

Loopers authorized by Bonaloop are independent contractors and are not employees. You operate as your own business to provide services to Patrons.

Tax & Liability Implications

  • No Unemployment: You are not eligible for unemployment benefits if your relationship with Bonaloop ends.
  • No Withholding: We do not take taxes out of your pay. We send a 1099-MISC if you earn over the federal reporting threshold.
  • Self-Employment Tax: You are responsible for the full 15.3% Social Security and Medicare tax (roughly 7.6% more than a standard employee).

Patron Policies

Guidelines for Patrons to ensure a smooth and respectful engagement with our student taskers.

Patron Cancellation

We ask that you respect the Looper’s time. College students juggle intense schedules.

  • 48-24 Hours Notice: Cancellation fee of 1 hour of work per Looper.
  • Less than 24 Hours: The job's full estimated cost or a late-notice fee will be charged.
  • External Weather: Same-day cancellation for outdoor jobs has no penalty.

Payment Policy

Payment is expected promptly via the Patron dashboard (Stripe/Card).

  • New jobs cannot be posted if an outstanding balance exists.
  • 15 Days Late: Applicable late fee applied.
  • 30 Days Late: Account suspension and potential service expulsion.

Documentation & Downloads

Access and download the latest versions of our official platform documents, policies, and required forms.

Looper Policy Package

Required Forms

Onboarding Note: Signed versions of these documents are stored in your private vault once completed through the onboarding process. Use these templates for reference or manual preparation.

Have an appeal or specific policy question?

Email Appeals Board Email Support